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Follow-up question to my "syncing progress" question
I realized I already had an account and I accidentally signed up with an email that blocks almost all emails, so I can never get the confirmation, which means my progress will never be actually saved and I can't change it because changing it needs your password, I forgot my password, and getting the email resets your DESKTOP's account's password, meaning that you can never reset your mobile account's password. This means that my account is useless. If I sign out, will it erase all my progress? Also, can I make another account or is my only option Facebook?
Best Answer
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OK, thanks @ExtremeCB !
Then please connect the game to a new King account or if you already have an existing one that you can access.
When the game is connected to an account, let me know your Game ID and what level you were on and I will manually move you to the same level on your account.
How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
Answers
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@ExtremeCB does not sound good that you cannot change passwords on your devices, i always change mine regulary, especially these days. I will tag @kiara_wael as she may have better knowledge of this than me
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@ExtremeCB it is unfortunate that you have to go through such ordeal. May I ask the new email account is for log in to King account? If yes, did you get the following screenshot after you click "forgot"?
If yes and assuming you provided your new email account for the new password, you will retrieve it from the new email acc.
If you forgot your password of your new email account, the reset password will normally be sent to another/secondary email acc of yours or via SMS to your mobile phone depending on the security setting when you created this new email account. I recently encountered this situation and I'm able to reset the password for my email acc.
If none of the above applies, pls wait for our CM or Superstars assistance. Otherwise, pls contact our player support here https://soporto.king.com/contact
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I just got "Hello king(numbers) you forgot your password". I entered a different email to send the reset to than I signed up with because my sign-up email blocked all emails except ones from Google. I know my password for my email but the link just sends me to a page to reset my desktop password so there's no way to reset a forgotten mobile password without (probably) wiping all your progress.
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@ExtremeCB sounds so complicated especially when you mentioned that the new email blocked all your other emails and that you now need to reset your mobile password. Read the link below on progress of the game.
You won't lose your progress as it can be restored manually but do note that you will lose all your booster inventories as it is stored in your device memory. You may also want to check out how you can restore your game progres before you reset any password. Do backup your phone before changing any significant settings.
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I entered the wrong email when I signed up. That wrong email blocks all emails other than ones from Google. I entered another email but it gave me a link to reset my DESKTOP account's password. (I don't use my desktop account.) It looks like this:
To wykoon: I only have a lollipop hammer that I never seem to need.
