Bonuses not loading after video advert plays

jeanpsjeanps Posts: 16,285 Level 5

Hi there everyone. On June 26 I started having problems on Candy Friends getting any bonus after playing a video. It was always Tic Tok that seemed to get stuck. I have had lots of chats with @PummyRaj and sent a video screen shot of the problem. It went away for a day then came back. Today it's back again and this time it's the Instagram advert that always appears.

Now the problem has gotten worse, as it is now causing the same problem on Candy Crush. So I have two games which aren't giving me any bonuses. Can anyone help? I'm told it's not at my end, but at the game end.

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