Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
My Fantastic Five was stuck at 00:00 for weeks. Finally, I uninstalled the game, losing all the sent lives I had saved and all the boosts I had accumulated. I reinstalled the game and now it's gone. Help?!
Reply to that email ''Need help'' when you receive a general answer. 😊
The Fantastic Five feature belongs to the test group so we can't say for sure you will always find the feature in the game.😔
You can contact our Player Support.
Go to the game's Start Menu, then Settings - Help Center - Events and Challenges - Contact us and send them an email.
Do you have Fantastic 5 custom team features in your game?
I want to log out from my f5 account I want to join the random f5 because the progress is not moving so please how can I sign out from the f5 community that I created??
I too have had FF at 00:00:00 for several weeks. I tried following all the advice described above with disabling/reenabling/logging out, new webpage etc. It's just GONE!
@yanecol
¡Hola y bienvenido/a a la Comunidad!
Por favor, toma nota que en esta sección se habla únicamente en Inglés, pero no te preocupes! moveremos tu comentario a un área más adecuada para que puedas hablar en tu idioma.
Gracias!
A mi aún me aparece el F5 de hecho ahora me permite unirme a un grupo o crear un grupo... pero sólo funciona estando conectada a Internet de resto está inactivo
@cookiemama As said can only be worth a try or you are going to have to contact support services to look into this for you.
Hope all goes well and you finally get this back on track
@Freddy_Falkner thank you. I started banking boosters again but maybe I'll use them up and try another uninstall.
@cookiemama As you have already uninstalled might be worth trying again if you have no boosters to lose. Other than that think it will be wait to here from customer support. if you get an automated reply . reply back to it,
@cookiemama 🤔🤔🤔 pls contact Player support via "contact us". Very strange indeed.
@Sukanta_Biswas @Freddy_Falkner @wykoon thank you. I tried all of your suggestions. Nothing fixed it. 😔
@cookiemama hi, after you have disabled and enabled the F5, please logout the game, reboot your device and log back in. See whether the F5 page will refresh, if this fails, please wait patiently for Player Support to respond to your inquiry, cos I think they are responding as fast as they could, imagine dealing with thousands of emails per day!
Whilst waiting the above, please play your game in FB or Win 10 pc. After completing your FB in one browser, close the browser, and open another browser, voila, full lives to play with again.. hope this helps. happy crushing those candies! 💖
@cookiemama . Hi, definitely a Strange one , would try steps above try disabling feature then restart you device and then switch it on and play a level see if it sync's to server correctly. Other than that you might need customer support to look into this problem for you
Turn off the switch then turn it on again.
Play any one level and let me know.
@Freddy_Falkner I figured out what you meant. Yes, F5 is on
@Freddy_Falkner, I don't understand where the config wheel is. In my event tab, there's a bare spot where F5 used to be.
@cookiemama In your config wheel is features is Fantastic 5 in there and enabled or is not showing any F5 feature in there
I've replied "need help" 3 times. I keep getting directed back to the forum. Now what?
Thank you. I did that last week and got a generic reply about checking the forum. I emailed again today. Hopefully I'll get a better response this time.
New here? Sign in or create an account to join the fun.
I am not receiving my rewards
How to establish free bars and other
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
This is happening a lot. Anyone else?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
