Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I can't connect to fb account
Can you plzzz give my candy crush id, i can't remember my email ID so I can't recover it . I love this game , plzzz help me
Is good
Hi. I can't connect to my Facebook account. I just got a new phone and I need to retrieve my account but I keep getting the error message. I don't want to start from level 1 again. Please help
Welcome to Sweet King Community! 👑
I am back and how about these steps that I hope this helps :
Changing your King account password or email address is a 7 step process. Here are the steps:
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
Hi there @kerrie_Barlow and lovely day to you.
May I know what account password you wish to recover? Are you able to see the word "Forgot Password" when you failed to login? If yes, please click on it and it will send you a new password to your email. Then you can reset your old password. However, if you have forgotten the password of that email and you didn't have any backup email to receive the reset password. I guess I can't help you much. You may try and contact the email provider and see if they are able to help you.
Cheers and have a great day.
Please help me recover my saved password. So I can login to my account and give 5 comments. And if anyone needs a high scoring fantastic five team mate? I'm your best choice and I am available
If you forget your email, you will not be able to recover your game progress.
However, our CM can manually refund your levels to the new account
Did you also saved the game with Facebook?
Your statement is not clear to me so try to say a little more detail. We always try to get the player to return to his original game progress.
Omg 🙆🏽♀️ ... hi and a very warm welcome to you @brandysnider@Leenaaaaa .
So sorry about it and hope the helpful assistance of the experts will help restore your acc .
Best of luck and enjoy crushing 🍭🥂
If you know the email but not the password you can use the forgot password link.
Hi @Leenaaaaa . Welcome to our Community
Click "Forgot Password" and you will get a confirmation email link.
You can set a new password through the link.
The confirmation email sometimes reaches the spam box.
Hi @Leenaaaaa
and welcome to our adorable king community.
Plz. Provide us your game ID and we will send it to our CM @Crazy Cat Lad . Tomorrow in his work time he will try to solve your case manually.
How to find user id. Check 👇
https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it
@Leenaaaaa hi and welcome. If you cannot remember your account details you will need to create a a new Account and post your game ID and the level you were on . We can then forward your details to the CM who may be able to restore your levels manually
hope this helps
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks