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Progress lost
I recently returned to the game and when playing I felt like I had completed the levels that I play in... Now I'm around 640 or so but I think that I was somewhere around 1000. The thing is that my friends playing sees that I had completed the levels far beyond my current level because of the score that I got there. .. Anny ways to restore my lost progress.?
Answers
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Hi there @V6xas and hope you're doing well.
You may also want to refer to the following article from the Help Center.
How do I pick up my progress where I left off?
If you've been playing and progressing through levels, but are not able to pick up where you left off, it's possible you've not connected to your player profile.
Your progress in the game is saved only in the device that you play on, unless you link your game to an account. If you remove and re-add the game, switch devices or get a second device without a linked account, you will lose your progress.
Using a King or Facebook profile is the best way to save your progress across devices. Here's how:
- On your original game/device, make sure you create and save a King profile by following the option in the settings of the game you're playing. Alternatively, use the Facebook connection option in the game to link to your Facebook profile.
- If you share your device with someone else, make sure when connecting to Facebook that it's your own profile!
- Once your progress is saved, you can pick up your progress on another device. Just connect to your King account or Facebook (again, remember to make sure it's the same Facebook profile so you can get that progress back!) and you can keep on playing!
This should get you back in the game. If you have tried all the above and are still having issues, here are more things you can try:
- Force close the game and any other apps that are running in the background on your device.
- Check for any updates to your device's software and the game itself. Out of date software is the main reason for the majority of technical issues. Make sure your device and game are in the latest version possible.
- After installing any updates, turn your device off and leave it switched off for at least 10 seconds before restarting it.
- If you are having issues syncing the game to Facebook, go to settings on your personal Facebook account and try removing your game from your applications. Try deleting the Facebook app from your device and re-installing to kick-start the sync process.
Once you have done this, try logging in to your game again and connect to Facebook normally.
If you make sure you follow all of these steps, you won't have any problems. If it's still not working, carefully read through the steps again and make sure you try them all.
Now you're back in the game, have fun!
Let us know if you still need further help. Thank you 😊
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@V6xas Hi and welcome, hopefully the information above will help you with restoring your levels, if you have any problems with this just let us know.
Also while you are here can i point you in the direct of the candy crush saga contest area as there are a few contests to try to win gold bars for your game
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Hi again, to check your progress only CM can do so if you can provide us your game ID.
But now it is weekend and CM will be available only on monday in his working hours. So better you contact player support directly from your game and if you are unable to solve it from player support you can provide your game ID here and we can request our CM to look into your progress.
Please follow the below link to get your game ID.
Thanks.
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@V6xas Hi , just checking as you have a wait till Monday. Log out of both Facebook and the game. Then restart your device. log back into Facebook and then the game. If it does not sync correctly straight away play a level and complete as sometimes it needs this to connect to the server correctly.
If not hopefully you will get some help Monda
