Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Candy crush
Answers
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Hii welcome to the king community
If you are on mobile and uninstall the Facebook app and then reinstall it again you shouldn't lose anything because you haven't touched the game app. I can tell you to NEVER uninstall the game app until you have exhausted all troubleshooting methods first. You will lose both lives and boosters.
Please check
Log out ...update your game application...Restart your device and log in.
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Hi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE and of course tell your Game ID there.
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If your game is disconnected from the server, the stop button on the spin wheel will not work. If you are using an Android device, follow the steps below.
After trying each, check whether it fixed your issue.
System updates can bring improvements that could fix your issue.To check for and install system updates:
Open your device's Settings app Settings app.
Near the bottom, tap System and then Advanced and then System update. If needed, first tap About phone or About tablet.
App updates can bring improvements that could fix your issue.
To see and get updates for your apps:
Open your device's Play Store app Google Play.
Tap Menu Menu and then My apps & games.
Apps with available updates are labeled "Update."
If an update is available, tap Update.
Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again.
To clear the cache for the app:
Open your device's Settings app Settings app.
Tap Apps & notifications.
Tap the app. If you don't see it, first tap See all apps or App info.
Tap Storage and then Clear cache.
