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Lost my levels again!
King_admin
Posts: 3,728 
in Support
Comments
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Help! I also accidentally deleted my candy crush app, but was not connected or playing through Facebook. I was also over level 300 and when I reinstalled the app, it sent me back to level 1. The is the second time I've had to restart the game from the beginning; last time it was due to my Facebook account being hacked which was why I didn't play through Facebook this time around. So very frustrated.
Heather
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Hi @heathermcd13 and welcome to our Community!
Please check the page HERE for help.
If you are unable to get your levels back, please post your Game ID and the level you were at and I will restore the game manually for you.
How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
