Laura_Grosvenor Level 4

Hello there Fati. You can try going here Progress Issues to see if they can help. You may have to start a new Kingdom account. Let me know if that helps! Thank you for writing and have a nice day. Oh my goodness lol. I wasn't expecting that. :) It is my pleasure, friend! If you ever need anything, call on the SuperStars…

Suzie, are you saying that your lives never regenerate after 30 minutes (each)? On mobile, can you try clearing the cache on the game and on PC, try clearing the History? Are you connected through FB because you can try logging out of it and logging back in to see if that regenerates the lives. Let me know what happens and…

Hi Crys. Do you mean level 13 to 14? Are you playing on a phone or tablet? Sometimes when there is not enough memory on your device, this happens. You can also try closing the app and restarting it and try clearing the cache (History) on your device to free up space. We haven't had any other crashing reports, but I will…

Hello D Tesch. The Candy Crush game will be on the same level since you are signed in with Facebook. As for AlphaBetty, since you're not signed in with your FB, the levels will not carry over. I can give you a link to follow which may be more helpful. Just look at the bottom for the link for more help, and explain to them…

Thank you so much Staci for posting this. I will let the Moderators know this immediately and they will pass it on to the Team. I thought it was fixed too. Did you try clearing your cache on your device to see if that helps? Also, make sure the game is updated to the latest version. I will let them know about this now.…

Hello Anna. Can you try uninstalling and reinstalling the game? This seems to be a fix for this issue, but I do have to warn you that all the accumulated lives and boosters and event places, etc. will be lost if you do this. The Studio is aware of the issue and is working on a fix for it, but the troubleshooting seems to…

Hi there Betty! I will be glad to give you a video that shows how to beat this level. You have to make a color bomb/striped combo or a color bomb/wrapped combo many times to take them out since you have to hit them 5 times each before they explode. It takes time and luck, and it took me about 2 days to pass this…

Hello ksidisin. I can give you the link to the Team that handles these kind of issues. Lost Level Help There is a link on the bottom to help you if you need more information or ask more questions. It is important that you connect to either FB or The Kingdom or your levels will be lost. Thanks for writing and have a great…

Hi Sharon! Did youu see my link above? This all seems like an error on FB's side. They are changing something again, and naturally messing everything up in the process. Hopefully the Mods will have more info for us soon. :) I hope you all have a wonderful day!! You are very welcome and I also hope that either FB provides…

I did reply to the automated emails. Same here. I hope the Moderator can help you further. :)

Thank you Jenny, but you really should praise Tracy more than myself, since she is the one who showed me how to get the right link to Mile's problem. Please thank her too. I couldn't have done it without her for real.@Mile I sure hope you have fixed the problem, and if not, we are here to help! Have a good day Mile, Tracy,…

Thanks for picking this up, Laura! What we would recommend first is that you try the level a few times in case the Fish bundle would start to untie then. Let us know how it goes - I hope you're on your way to the new top already ;) Jenny - King Care Team TY Jenny. I hope this can be figured out too. :) Seems like it may be…

Have you been playing the game through Facebook because then your progress is saved. If you created a new account was this a Facebook account? Please give me more details so that I can advise you better. What worked for me was clearing cookies on FB and the phone...and I have heard that some people may have to uninstall…