Why am I having no luck in getting a response from support?!

brightstar1

Hello,

I still haven't received a response from support regarding my share of gold from the pot of gold event. I was supposed to get my share of gold on 1st August, but that didn't happen. I then sent in 3 tickets to support, no response. I posted here and was advised that I should be replying back to the automated email we get sent, I did that and no response still.

Then I took part in the most recent pot of gold event and was supposed to receive the gold on 5th September. But again that didn't happen. This time I contacted support after 24 hours. Didn't hear anything back, so I've been replying on a couple occasions to the automated email and still haven't heard anything.

I've seen other people have gotten responses from support so why is my contact being ignored??

Also, I took screenshots to show I completed both events.

Kind regards

brightstar1

https://community.king.com/en/candy-crush-saga/discussion/comment/2806986#Comment_2806986

Hi @PummyRaj,

There was no pop up in my game or any type of notification. But, I noticed when I logged in today that I had additional gold bars. Thank you so much for your help with this.

Kind regards

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/419661/why-am-i-having-no-luck-in-getting-a-response-from-support

Hello @brightstar1, Welcome back🤗

I remember suggesting you to contact the Player Support to receive your missing Gold Bars!! But, I am so sorry to know that you did not receive help till now!!

The Player Support service is usually delayed, but they do help!! Let me ask our Candy Community In-charge for any suggestions!

When the Player Support sent their automated email, they might have given you a "reference number", isn't it? Can you give me those number(s)?

Talk to you soon🍫🍫