I reloaded my game a few times and have been unable to restore my rank and level

Lorraine_Sockman

Lost in Candy Land

My iPad froze so I had to reset it.  When going back to the game I was only able to maintain my level but lost my rank.  I reloaded it.  In doing so, I lost everything.  How do I restore my game in its entirety?  I was in first place with my Facebook team.

Lorraine_Sockman

_Elsa_

Hi @Lorraine_Sockman, sorry that your message got lost in the transition from the old community to the new community.  Do you still need help with this?  Please don't hesitate to contact us again because now we are on top of all new messages.

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https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together