Why did you take my money and not give me the gold I bought?

Mary_Dellinger

I tried to purchase 15 gold bars and it said no money was removed from my account so I tried again and again it told me no money was removed from my account. Well, money was taken from my account. Both times. I have paid you guys so much for a virtual game and now you're just taking my money? I'm furious.

_Elsa_

Hi Mary,

Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

_Elsa_

Hi @Mary_Dellinger, sorry that your message got lost in the transition from the old community to the new community.  Do you still need help with this?  Please don't hesitate to contact us again because now we are on top of all new messages.

As a Soda player, how would you like to help with the 5 year celebration coming at the end of this year?  Please visit this link and complete the survey. 

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together