lost play on option

Lingey

Since reaching level 1500 I have lost the play on option. Have read fix for computer play however need fix for my android phone

firebombmarkus

Hi @Lingey Welcome to the Community! I am not sure what's the isssue. You can't load the game? Or you can't go on to the next level after beating the previous one?

First of all, are you talking about Candy Crush Soda Saag? Have you checked to make sure that your router is working properly? It should be if you can play one of the games? I'll give you some troubleshooting below to try.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update    

IOS

https://community.king.com/en/candy-crush-saga/discussion/246206/ios-devices-action-is-required-on-your-device-regarding-our-games#latest

Android

https://community.king.com/en/candy-crush-saga/discussion/246203/is-your-game-crashing-on-an-android-device#latest

 
Please let me know if any of this troubleshooting worked for you.  Also make sure that you have the latest version of the game you play.

Have a great day!

Elsa

Hi @Lingey,

The studio is looking for feedback on your experience when you run out of moves, so can you all please head on over to this link and if you find that it is affecting your game, can you please respond?

 

https://community.king.com/en/candy-crush-soda-saga/discussion/247783/whats-your-experience-when-you-ran-out-of-moves-we-want-your-feedback