Won' load om my laptop even though all other games do

211331531151109

candy crush soda saga won' load om my laptop even though all other games do. I played last night but today the icon just disappears after I try to load it. what can I do or is it a game/ software issue?

firebombmarkus

Hi @211331531151109 Welcome to the Community!

Are you talking about Candy Crush Soda Saga? Have you checked to make sure that your router is working properly?  It should be if you can play one of the games.  Where are you playing the game - mobile or computer?  If it's computer, is it with a browser or Windows 10?  I'll give you some troubleshooting below to try.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update    

IOS

https://community.king.com/en/candy-crush-saga/discussion/246206/ios-devices-action-is-required-on-your-device-regarding-our-games#latest

Android

https://community.king.com/en/candy-crush-saga/discussion/246203/is-your-game-crashing-on-an-android-device#latest

 
Please let me know if any of this troubleshooting worked for you.  Also make sure that you have the latest version of game you play.

Have a great day!

Elsa

Hi @firebombmarkus thanks for responding.

@211331531151109 are you playing the game through Facebook because there is a connection issue for CC Saga so it might be affecting CC Soda Saga too.  Facebook is aware of this and they are going to be resolving it but have no idea about the time frame.

Also the studio is looking for feedback on your experience when you run out of moves, so can you all please head on over to this link and if you find that it is affecting your game, can you please respond?

 https://community.king.com/en/candy-crush-soda-saga/discussion/247783/whats-your-experience-when-you-ran-out-of-moves-we-want-your-feedback