No internet connection

cnodell

No its more like

Screenshot_20200306-012313.png

8mel8

Screenshot_20200305-224310.png

This is a screenshot from me trying to log in

Spinnifix

Hello and welcome to this community

I am sorry for this problem. I can not help you personally, because I do not have any information yet. That's why I like to pass it on.

@PummyRaj & @QueenB

PummyRaj

https://community.king.com/en/candy-crush-soda-saga/discussion/283021/why-does-my-game-say-this-when-i-try-to-log-into-my-account

Hello @8mel8 A Warm Welcome to our friendly King Community 🤗

I am very sorry to hear about the issue you are having in your game! Can you please tell me something?

Is it just the Candy Soda game you are having this issue? Are all other games and Apps working fine?

Please type your reply in the empty comment box given below.

Talk to you soon! Have a nice day/evening!

runnerbonnie

I am receiving the message There was a connection error User UD 1756248498. Hope you can fix this. Thanks

8mel8

Only soda does that jelly works fine

luvabrit67

I am having the same issue. At first it was just my iPad. Now it also my iphone. Keeps saying no internet access. When I try to log in through FB on all king games it won’t let me.

Mungry

I have also had the same issue with Soda crush. Candy crush is fine and I get booster wheels etc but Soda Crush has been broken for months with no boosters or internet connection. It won't let me login with Facebook or via email.

I can still play the game but it is becoming a drag.

I play on my IPAD mini and internet connection is perfect so no issue on my side. If I reinstall the game I will lose my progress and I can't remember now how many levels I will lose.

Can't understand why Candy is OK and Soda is not?

Surely the game should have updated if there was an update to load?

Cheers,

Paul.

Lola_Pop

Hello @Mungry and welcome to the Community!!

That's frustrating, I understand you perfectly! 😕 Let's see if we can solve the issue!😉

Do you get an error message when you try to connect to the Internet?

If so, what does is say, specifically?

Mungry

Hi Lola Pop,

If I try to log in with Facebook or email it won't let me. Facebook and email login comes up with a red banner at the top saying "there was a connection error, please try again in a bit"

I have a King account via my email as I am on here but my progress is zero for soda saga and I am at level 768.

Candy Crush is fine and progress is saved and at level 2227 and has never been an issue.

I think if I delete the app and reinstall all will be lost.

Regards,

Paul.