My game does not connect to King

Jjota24

Hello, thanks for all. I think the problem is that the game does not login to my king account. When the game starts, it does not connect to King or Facebook. I used to connect and synchronize on the two devices I use. 1 Tablet Android and 1 Smartphone Android. It has internet in all cases.
I also get a weird message like the candy troll is causing problems in my game. I do not understand

Thanks...

firebombmarkus

Hi @Jjota24 and welcome to our adorable Community 😊 I am sorry this is happening to you. I will first give you some troubleshooting steps to try and if it doesn't work we will go further and see what is happening. Here are the troubleshooting links:

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update    

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Please keep me informed if this helps you or not. Have a great weekend 🤗

firebombmarkus

Excellent! I am happy to help 🤗 Keep crushing 🍭

firebombmarkus

Hi @Jjota24 and welcome to our adorable Community 😊 I am sorry this is happening to you. I will first give you some troubleshooting steps to try and if it doesn't work we will go further and see what is happening. Here are the troubleshooting links:

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update    

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Please keep me informed if this helps you or not. Have a great weekend 🤗

Jjota24

Thanks firebombmarkus!!

I'm reinstall de game and fix the problem.

Have a great weekend..!!

firebombmarkus

Excellent! I am happy to help 🤗 Keep crushing 🍭