Candy Crush Soda Saga

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Candy Crush Soda Saga

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Why are awarded prizes disappearing?

nadiaraei

The prizes disaooeared after the update

Accepted answers

All comments

virgieboo

Responses are vague and ambiguous and problem NOT SOLVED. My message after a game, win or lose, is that awards are now being ... and after a few clicks this is what displays and is stuck.

the only way to proceed is to close the game and restart.

Creative_Elsa

Hi @Scotty28 I also checked Windows 10 and nothing! I am going to direct you to the main thread for Mr. Toffee's Fair and the community manager is posting information there. A player asked the question, with a print screen, about Windows 10 not having anything. I posted my print screen too and tagged the community manager to find out why Windows 10 has nothing. You will be able to see what he says once he replies at this link.

https://community.king.com/en/candy-crush-soda-saga/discussion/252010/new-feature-mr-toffees-fair#latest

Scotty28

I lost my quests. Got the toffee guy which was useless. Now I have nothing. Playing on Windows 10. Play on my laptop and my computer two different names. Lost everything on the laptop. Computer fine and never got the toffee guy which I was happy because it is a useless game intended to make you spend money on boosters.

Creative_Elsa

Hey guys, are you aware that there is a post here in the community talking about Mr. Toffee's Fair and all the comments and complaints about not getting the quests anymore. Here is the link so please express your thoughts there. https://community.king.com/en/candy-crush-soda-saga/discussion/252010/new-feature-mr-toffees-fair/p1

Bumblebeee

All of my quests and rewards have also disappeared. I have been playing Candy Crush games for about 8 years, this is very disappointing

The Toffee guy is not appearing anywhere either

Yosca

@Yaz_Milani I don’t have it either. Like I said before, I’m really NOT amused....

Yaz_Milani

@Yosca Not everyone has Mr toffees fair available. It doesn’t make sense for all the boosters to be taken away.. what next? The daily bonus? I would be very discouraged like @Anne_Martin said

Yosca

Anne_Martin said:

king, are the quests gone? I feel I'm wasting my time now

I think so. With Mr. Toffee’s fair you can win prizes. See this:
https://community.king.com/en/candy-crush-soda-saga/discussion/252010/new-feature-mr-toffees-fair#latest

Anne_Martin

king, are the quests gone? I feel I'm wasting my time now

Anne_Martin

even worse then... and they don't answer. Not right

Suzie-4

Anne this is nothing to do with Facebook outage. It hppened 2 days ago. This is King messing
about.

Anne_Martin

the level I am on is impossible without boosters...I think it comes from Facebook being down, but I will give up if the quests don't come back.
I don't buy boosters either.

Yosca

Suzie-4 said:

I am on 2703. The games are very hard at this level and I need the boosters collected in the quests to progress. I sometimes use my freeplay 1/2 hour just to complete quests and get the prizes. If King is taking this away, I will dekete game.
What is King up to? They have messed up Candy Crush too and stopped the prizes there.
Just after money, now it seems.

I agree. Same for Saga. Give every player the opportunity to get free boosters. I have never bought boosters and never will.

Suzie-4

I am on 2703. The games are very hard at this level and I need the boosters collected in the quests to progress. I sometimes use my freeplay 1/2 hour just to complete quests and get the prizes. If King is taking this away, I will dekete game.
What is King up to? They have messed up Candy Crush too and stopped the prizes there.
Just after money, now it seems.

Yosca

Only Candy Crush Saga. The other games I’m not interested. Right now I see Saga has a problem as well. (Doesn’t show challenges). Well I hope I will get Mr. Toffee soon, or they can give me back the medal

Creative_Elsa

Well you are very lucky to be at he end because I’m not. Do you play the other Candy Crush games?

Yosca

Yes I do. And I have finished all levels, and can play BGH the whole week. But if I won’t get prizes I feel like I’m stuck. Waiting for new levels, playing BGH and no challenges.

Creative_Elsa

They might start creating new events in the future. Do you get Bubblegum Hill?

Yosca

Thank you for your help. So, as long as I don’t have Mr. Toffee I’ll get no prizes anymore? If that’s so I think it is unfair.

Creative_Elsa

I just found out that it's still in testing but as they find out that it's working more players should start to see this. Hopefully you will get it soon.

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Accepted answers

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Creative_Elsa

Hi @nadiaraei, what prizes are you referring to? Are you playing on a mobile device because the rewards are only saved to that device so any updates or crashes can cause you to lose them. Were they for a specific event?

nadiaraei

Well i mean when you collect candies you get prize
i play on same mobile and after the update it just disappeared i can only see at the right side overview

Creative_Elsa

Hi @nadiaraei are you referring to an event such as Bubblegum Hill which would show up on the left side when it's available?

nadiaraei

I mean the one with medal sign

Yosca

Mine has been disappeared today as well. I didn’t had an update and playing on ipad.

Creative_Elsa

Hi @Yosca,

Please note that the gift boxes are working as intended. It is an event and is not meant to be there permanently, it comes and goes. Thank you for your feedback and although this is a nice-to-have, it is not meant to always be there.

Yosca

Elsa said:

Hi @Yosca,

Please note that the gift boxes are working as intended. It is an event and is not meant to be there permanently, it comes and goes. Thank you for your feedback and although this is a nice-to-have, it is not meant to always be there.

I don’t mean the gift boxes. It’s the golden medal with the star in it. It was always there and I don’t see that as an event.

Creative_Elsa

Is this what you mean?

Image: https://us.v-cdn.net/6030983/uploads/editor/9h/gdsrs6hgquk9.png

Yosca

No. See the picture. At right above you see first the golden medal with the star. Now, the golden medal is gone (see my earlier picture).

Creative_Elsa

Here is a print screen that i just did with the game. Ok something is going on because after I did this I went into the second one which is not showing in your game correct? I did a print screen to find out what it's for. It's an overview of your game. But I just went back in to check and I am now missing the star one! Look at the second picture. I only have the overview and the new event - Mr. Toffee's Fair. The studio must be working on the game today and making changes.

Image: https://us.v-cdn.net/6030983/uploads/editor/mh/vz2vc16sfso2.png

Image: https://us.v-cdn.net/6030983/uploads/editor/k8/0gtibm3fl6eq.png

Yosca

Elsa said:

Here is a print screen that i just did with the game. Ok something is going on because after I did this I went into the second one which is not showing in your game correct? I did a print screen to find out what it's for. It's an overview of your game. But I just went back in to check and I am now missing the star one! Look at the second picture. I only have the overview and the new event - Mr. Toffee's Fair. The studio must be working on the game today and making changes.

Yes, that’s what I mean. But I don’t have Mr. Toffee, so I am not able to get prizes.

Creative_Elsa

I finally understand it. Mr. Toffee's Fair I think is still in testing. I will find out and get back to you.

Yosca

Thanks!!!

Creative_Elsa

I just found out that it's still in testing but as they find out that it's working more players should start to see this. Hopefully you will get it soon.

Yosca

Thank you for your help. So, as long as I don’t have Mr. Toffee I’ll get no prizes anymore? If that’s so I think it is unfair.

Creative_Elsa

They might start creating new events in the future. Do you get Bubblegum Hill?

Yosca

Yes I do. And I have finished all levels, and can play BGH the whole week. But if I won’t get prizes I feel like I’m stuck. Waiting for new levels, playing BGH and no challenges.

Creative_Elsa

Well you are very lucky to be at he end because I’m not. Do you play the other Candy Crush games?

Yosca

Suzie-4

Non existent Email?
So on my pc it has my email and it shows normal until i go to edit it there's spaces where there shouldn't be so now I can't log in on my phone with my actual email and idk what to do.
candy crush soda saga
how do i update my candy crush soda saga
Game restart
I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadn’t played the day before ( game did an update) and then I was on day 8 and it told me I hadn’t played the day before.
Pay but did not receive what was paid for
I tried to purchase a 9.99 purchase several days ago. It was denied, then yesterday it went through and shows on my Bank account and in my Google account but the Items purchased did not show up in the game. I either need a refund or purchased items put on my game.
impossible connecter à FB
Bonjour, je change de PC portable et veux transférer le jeu.Mais j'ai le message "FB reconnecter mon compte"or c'est impossible mon MDP n'est jamais reconnu même en le changeant plusieurs fois. De même impossible de retrouvez mon compte King créé sur une asresse mail qui n'existe plus.Est-il possible de retrouver un compte…

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