Why are awarded prizes disappearing?

nadiaraeinadiaraei Posts: 4
The prizes disaooeared after the update
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Answers

  • ElsaElsa Posts: 15,095 Superstar
    Hi @nadiaraei, what prizes are you referring to?  Are you playing on a mobile device because the rewards are only saved to that device so any updates or crashes can cause you to lose them.  Were they for a specific event? 
    You can find out more about our Superstars here

    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ***Candy Crush Soda Saga now has an "Ideas" category.  Please post your positive ideas on how to improve the game here.





  • nadiaraeinadiaraei Posts: 4
    Well i mean when you collect candies you get prize
    i play on same mobile and after the update it just disappeared i can only see at the right side overview
  • ElsaElsa Posts: 15,095 Superstar
    Hi @nadiaraei are you referring to an event such as Bubblegum Hill which would show up on the left side when it's available?
    You can find out more about our Superstars here

    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ***Candy Crush Soda Saga now has an "Ideas" category.  Please post your positive ideas on how to improve the game here.





  • nadiaraeinadiaraei Posts: 4
    I mean the one with medal sign 
  • YoscaYosca Posts: 122 ✭✭✭

    Mine has been disappeared today as well. I didn’t had an update and playing on ipad.
  • ElsaElsa Posts: 15,095 Superstar
    Hi @Yosca,

    Please note that the gift boxes are working as intended. It is an event and is not meant to be there permanently, it comes and goes.  Thank you for your feedback and although this is a nice-to-have, it is not meant to always be there.







    You can find out more about our Superstars here

    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ***Candy Crush Soda Saga now has an "Ideas" category.  Please post your positive ideas on how to improve the game here.





  • YoscaYosca Posts: 122 ✭✭✭
    edited March 13
    Elsa said:
    Hi @Yosca,

    Please note that the gift boxes are working as intended. It is an event and is not meant to be there permanently, it comes and goes.  Thank you for your feedback and although this is a nice-to-have, it is not meant to always be there.







    I don’t mean the gift boxes. It’s the golden medal with the star in it. It was always there and I don’t see that as an event.
  • ElsaElsa Posts: 15,095 Superstar
    Is this what you mean? 


    You can find out more about our Superstars here

    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ***Candy Crush Soda Saga now has an "Ideas" category.  Please post your positive ideas on how to improve the game here.





  • YoscaYosca Posts: 122 ✭✭✭
    edited March 13
    No. See the picture. At right above you see first the golden medal with the star. Now, the golden medal is gone (see my earlier picture).





  • ElsaElsa Posts: 15,095 Superstar
      Here is a print screen that i just did with the game.  Ok something is going on because after I did this I went into the second one which is not showing in your game correct?  I did a print screen to find out what it's for.  It's an overview of your game.   But I just went back in to check and I am now missing the star one!  Look at the second picture.  I only have the overview and the new event - Mr. Toffee's Fair.  The studio must be working on the game today and making changes.

        
    You can find out more about our Superstars here

    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ***Candy Crush Soda Saga now has an "Ideas" category.  Please post your positive ideas on how to improve the game here.





  • YoscaYosca Posts: 122 ✭✭✭
    Elsa said:
      Here is a print screen that i just did with the game.  Ok something is going on because after I did this I went into the second one which is not showing in your game correct?  I did a print screen to find out what it's for.  It's an overview of your game.   But I just went back in to check and I am now missing the star one!  Look at the second picture.  I only have the overview and the new event - Mr. Toffee's Fair.  The studio must be working on the game today and making changes.

        
     Yes, that’s what I mean. But I don’t have Mr. Toffee, so I am not able to get prizes. 
  • ElsaElsa Posts: 15,095 Superstar
    I finally understand it.  Mr. Toffee's Fair I think is still in testing.  I will find out and get back to you.
    You can find out more about our Superstars here

    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ***Candy Crush Soda Saga now has an "Ideas" category.  Please post your positive ideas on how to improve the game here.





  • YoscaYosca Posts: 122 ✭✭✭
    Thanks!!!
  • ElsaElsa Posts: 15,095 Superstar
    I just found out that it's still in testing but as they find out that it's working more players should start to see this.  Hopefully you will get it soon.
    You can find out more about our Superstars here

    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ***Candy Crush Soda Saga now has an "Ideas" category.  Please post your positive ideas on how to improve the game here.





  • YoscaYosca Posts: 122 ✭✭✭
    Thank you for your help. So, as long as I don’t have Mr. Toffee I’ll get no prizes anymore? If that’s so I think it is unfair. 
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