Why are awarded prizes disappearing?

Scotty28

I lost my quests.  Got the toffee guy which was useless.  Now I have nothing.  Playing on Windows 10.  Play on my laptop and my computer two different names.  Lost everything on the laptop.  Computer fine and never got the toffee guy which I was happy because it is a useless game intended to make you spend money on boosters.

_Elsa_

Hi @Scotty28 I also checked Windows 10 and nothing!  I am going to direct you to the main thread for Mr. Toffee's Fair and the community manager is posting information there.  A player asked the question, with a print screen, about Windows 10 not having anything.  I posted my print screen too and tagged the community manager to find out why Windows 10 has nothing.  You will be able to see what he says once he replies at this link.

https://community.king.com/en/candy-crush-soda-saga/discussion/252010/new-feature-mr-toffees-fair#latest

virgieboo

Responses are vague and ambiguous and problem NOT SOLVED. My message after a game, win or lose, is that awards are now being ... and after a few clicks this is what displays and is stuck.

the only way to proceed is to close the game and restart.