“No Internet” Candy Crush Soda Saga

SodaCrushNYC

Thank you 🙏🏼 

SodaCrushNYC

@elsa my game username is different than this profile, but both same email address. LMK if need! 

_Elsa_

Hi @SodaCrushNYC I am now back on my computer.  This is what you need to do to get your levels back.  First you have to get your user ID # by following the steps on here:  

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your account and get your progress back.  They will email you with a ticket number.  Please make sure to use this topic and subtopic when completing the form.

 

SodaCrushNYC

Thanks @elsa. Off to submit!

MB67

The issue of 'No internet' is back again.
This is the matter for about a week now.
Must i now  uninstall and reinstall the game again?