Candy Crush Soda not loading as of today on



  • Joe_da_BowlerJoe_da_Bowler Posts: 5
    edited June 11
    gogirl said:
    As in the title of the question it is as simple as that it will no longer let me in to play the game. Why?
    @Xarly,, can you help us out on this ?  :(   ,..anybody from KING looking at boards and helping players out or what?!
    E X A C T L Y  ! ! !   Maybe the KING FOLK will see this . . .
    Image result for hear no evil see no evil speak no evil emoji
  • HodgiemamaHodgiemama Posts: 14
    I have played for months without any problems. Within the last couple of days Soda Crush just froze.  When I choose the game it goes to the Dragon loading screen and just stays there.  I am playing on my home pc on the website.  Just in case Flash was the issue I re-updated and reopened my browser and there was no change.  I see that people are having similiar issues across many devices and formats. Is there a solution?

  • ElsaElsa Posts: 21,396 Superstar
    edited June 11
    Hi @jemmajuneperena welcome to our community.  If you lose your progress I can give you steps to get your progress back so you don't have to worry about that.  But please be aware that if you uninstall and reinstall the game on your mobile device you will lose all lives and boosters because they are only saved to that device.  You can always try troubleshooting first so here is a link for IOS devices:

    @Hodgiemama welcome to our Soda community.  There seems to be a problem lately when playing on  I have seen messages coming through about the lives but now if you are saying that the game is not loading then there might be more than one problem going on with that site.  I am going to tag @Xarly who is the Community Manager and maybe he can find out from the studio if there are loading problems being reported on

  • XarlyXarly Posts: 2,153 Community Manager
    Hi all,

    Thanks a lot for helping each other out and sharing your information with us, you guys rock!

    We had some server issues that we worked on fixing yesterday. Can you please confirm @Jeeves, @gogirl and @Ches1 if you still have it?


    Me 4 -- I have tried on Internet Explorer, Chrome, and Firefox and it won't load on any of them though the other games are working. On a desktop PC - Windows 10 Pro all 3 browsers listed same issue I get 404 Cannot Reach Page message. I asked for help twice from KING GAMES and they keep send me the same AUTO REPLY on how to fix on FACEBOOK .... I am not a FACEBOOK user WTF ? I even explained what systems I am using. 

  • chawkichawki Posts: 0
    I have 50 gollld bars yesterday , when I tried to play i had just 10 gold bars .i lost 40 gold bars 
  • Joe_da_BowlerJoe_da_Bowler Posts: 5
    I know of several people who can't get game to load on including me! It loads thru facebook though for me anyway, but m wife can't play at either place on her puter!
  • ElsaElsa Posts: 21,396 Superstar
    Hi @Joe_da_Bowler, there seems to be a problem with so I am happy that you can get it through Facebook.  Regarding your wife not getting it at either, is she playing on a computer?  Does it have Windows 10?  Some people are not aware that they can play the game through Windows 10 and log in with Facebook or the Kingdom.  I assume that you are both playing in the same place - computer?
  • Ches1Ches1 Posts: 4
    @Xarly no issues as of 06:30 EST. Thank you!
  • gogirlgogirl Posts: 8
    @Xarly still no joy can't get Candy Crush Soda on my computer
  • SpinnifixSpinnifix Posts: 1,360 Legend
    These players posted correctly. Here's the soda corner and not candy crush. The players wrote of soda. You are wrong here !!!

  • SpinnifixSpinnifix Posts: 1,360 Legend

    since yesterday on all browsers of window 7

  • JeevesJeeves Posts: 16 ✭✭
    AS of this morning, Candy Crush Soda is still not loading for me. No change since this started yesterday!

    Please advise.....
  • XarlyXarly Posts: 2,153 Community Manager
    Thank you all,

    This is indeed one of our top issues now and we are working hard to make sure this is fixed as soon as possible.

    In the meanwhile, you can still play on your PC on the Windows 10 app or Facebook. We know this is not ideal and we are working on fixing it, but these two options should still get you back in the game for the time being.

    As soon as I have more information, I will forward it onto you all.

    Thanks for your patience and apologies for the situation,

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