Candy Crush Soda Saga keeps crashing

BigMxx

Every time I play Candy Crush Soda Saga Level 580 it crashes and comes up with a message saying I've experienced an error, this has been going on for a few days now.  It only happens on my Netbook using Chrome but not on my PC using Chrome, I've checked for updates and I am up to date so it's not that, I'm still able to play Candy Crush Saga with no problems at all - any ideas please?

Elsa

Hi @BigMxx, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

Are you getting this image in English?  Please let me know because a few players are reporting this print screen for different reasons.  I am creating a list for the community manager to give to the studio but I need to know what is causing this error message to pop up.

BigMxx

Thank you for answering me. Yes I am getting this message in English, but I'm only getting the message on my Lenovo Netbook, sometimes it will let me load the game and them move 5-6 moves and then it crashes, sometimes it starts to load the game and then crashes, I don't have any problem loading the game or playing on my PC.

lisvane

I am on level 805.  I am getting this error (in English)

Elsa

Well we have to wait for the studio to work on this fix.

dkeegan

I'm having the same problem with Candy Crush Soda Saga keeps crashing. I get the same error message that you're trying hard to fix it, in English. Not happy, wasting purchased bonuses and times

QueenB

@dkeegan Have you tried the steps from the following page? 

Welcome to our Community by the way 😃 

Madeleine_Brener

I had the same thing happen for the last week on Chrome and now suddenly I keep opening the app at game #1. I can't get into my game at all (I'm in the 600's)

Elsa

Hi guys, this is a Facebook glitch and the studio is aware of this.  We have to wait for Facebook to resolve this.

BigMxx

Elsa said:

Hi guys, this is a Facebook glitch and the studio is aware of this.  We have to wait for Facebook to resolve this.

It still seems strange that I can play it with no issues on my PC but when I play on my Netbook it crashes?

Elsa

@BigMxx, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Not everyone is affected by this.  I have no clue if it's where they are playing or if it makes a difference mobile or computer?

BigMxx

Elsa said:

@BigMxx, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Not everyone is affected by this.  I have no clue if it's where they are playing or if it makes a difference mobile or computer?

Strange hopefully it will be sorted in time - thank you