Candy Crush Soda game: Is this game down??

Question

Keep getting message: No internet access. Try again later.  Couldn't connect.

Teaser1997 · Accepted Answer

It was just this particular  Candy Crush Soda Saga game. All the other games such as Candy Crush Saga were unaffected.  It finally did connect to the internet but I lost credit for the 8 boxes I had ticked (completed).  I did  not get a timed booster to play the next games with.  I still kept my place in level 326.  The game seems to be functioning.... This was the first instance.

I play on a MacBook Pro lap top on Facebook.  My facebook email is (...)

(Edited by CM: personal information)

Teaser1997 · Accepted Answer

My Candy Crush Soda Saga Id# is King 9957774908.  That's what I found following the site's instructions to find the ID#.  In this game when one gets to a certain level one is asked to play "Mr Toffee'sFair". If one agree, then one is paired with 2 other players and given a choice of 16 "boxes" to complete or "tick off". One only has to complete 4 boxes horizontally or vertically  alone or with the help of those 2 partners.  Then one gets 2 boosters:  one timed and one not.  Even though I had completed 4 boxes horizontally --when the game finally got connected to the internet, a message popped up and said since I did NOT complete any of the boxes --i.e. ticked off any of the boxes-- I wasn't entitled to the boosters....

PummyRaj · Accepted Answer

Hello again @Teaser1997, Thank you for providing your game ID 🙂

Oh! You were talking about Mr.Toffee’s fair!  I am sorry to hear that you could not receive the prize from Mr.Toffee because of the Internet Connection issue 🤔

I have informed the Community Manager about the issue.  They will look into the issue and provide their assistance to you within these 2 days  👍

Hoping for the Best!  Have a great week ahead!

Teaser1997 · Accepted Answer

I'm not  computer savvy.  When I click on my Candy Crush Soda Saga icon it is already connected to Facebook so it now shows level 331 which is correct.  I don't know how to disconnect from Facebook to get to the  pink cog wheel mentioned in the instructions to find the ID#.  The only cog wheel is blue and doesn't help.  My initial problem was the game was no longer connected to the internet....  then it came back connected.  Maybe I should I need td leave it at that. Do I need ti sign in at King.com in order to find my ID# for this game??  Any help will be appreciated.  Don't know how to take a screen shot.   Looked for the tool bar you mentioned but didn't recognize it.  Sorry.

I did participate in the next Mr Toffee's Fair and receive the prizes.

Teaser1997 · Accepted Answer

Thank you again. My Candy Crush Soda Saga ID# is:1708805369346502.

Teaser1997 · Accepted Answer

Thanks for your help.

Xarly · Accepted Answer

Hi @Teaser1997 ,

Thanks for the patience! (And thanks @Pummy Raj for your awesome help)

Please always make sure that you are well connected and your game is up to date. This is essential to guarantee that the rewards are being granted. We don't have a general issue with the rewards, so please make sure your connection is well ensured.

As a gesture of good will, we have sent some gold bars to your account and you should be able to see them when you play the game next time.

In the future though, I am sorry but we cannot grant rewards if the connection issues happen constantly, as they are specific to your device or connection in this case, instead of to our servers.

I hope you understand :smile: .

Cheers and I hope we see you around in the Community,
Xarly

Teaser1997 · Accepted Answer

I appreciate your consideration. Thank you

Teaser1997 · Accepted Answer

Want to again thank you for your expertise and your patience.  Heard from Xarly who sent gold bars which I thought was very generous.  Sent a reply stating that.
Xarly maintains it had to be my device.  However since all the other King games I play  were connected to the internet at that time  just NOT the Candy Crush Soda Saga, I don't think that's the case.  I've copied down  the link you sent in order to find 
Game ID#'s.  Will make a list in case something should happen again. 
This issue has been resolved.
 Have a good day/evening.