“No connection to internet”. - Reported!

saadousousouhannachi

I encaunter an internet problem sometimes

amandae595

I just logged into Facebook again and found that log in permission for my candy crush soda game did get removed, as I intended. I still cannot get an internet connection through my King account. I cannot even change my password through the game app without an internet connection. I'll try something else. Good luck, fellow players.

Sharonatoo

Dear QueenB:

You do have to consider there are many players that do not know about this type of comment page at all and I bet some people just choose not to play and never think about it again. There really is a problem with the game and connectivity. I did try all the suggestions you made. Nothing works.

ruthbg

Why I am getting No Internet Access when I achieve a goal? I am online and no issues with any other application.

PummyRaj

Hello @ruthbg Hearty Welcome to our friendly King Community :)

I am very sorry to hear about the issue in your game!

Unfortunately, we do not know why this issue occurs but, the ONLY remedy left for us to solve this issue is to "Delete and Reinstall the game App"!! It always resolves the issue but, the down-side, we will loose all our saved up boosters and the Lives received from our friends!

So, if you would like to go with the Re-installation, please follow these steps ---> Delete the App --> Disconnect from the WiFi ---> Clear Cache / Cookies ---> Restart your device after shutting it down for few minutes ---> Connect to WiFi ---> Install the App and log-into your Kingdom or Facebook account.

Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.

Hope everything works out fine! Have a great rest of the day/evening!

MarianaGeorgiana

There are a few days that the game say to me error of connection but i'm connected at internet. I don't know why resolve the problem. I've tried in various ways and don't sn't work.

Screenshot_20200209_223702_com.king.candycrushsodasaga.jpg

Screenshot_20200209_223656_com.king.candycrushsodasaga.jpg

Debbie_Luck

once again no internet connection im on cable so i have a connection this is on your end please fix this

rascalsmother

How do you clear the cache, I play on my phone

amandae595

Dear Sharonatoo, 
     
          I guess we're among the 2 percent that have a connectivity problem. I think that's 

amandae595

Rascalsmother, 
     
     In your list of apps on your phone, open your game app and there will be an area that gives you the option to clear the cache. Just for your information, I cleared my cache and it didn't change anything.