Why are you not fixing the issue with Candy Crush Soda?

JAG1951

No, I do not get that screen

JAG1951

So I cleared my computer history and rebooted. I got a lot closer to my game. The music played, which it had not been doing, and I got to the page with my game #1048, but nothing happened when I clicked on that game.

firebombmarkus

@JAG1951 I am not sure why is this happening so I will tag @Elsa and hopefully she will be able to help you.

_Elsa_

@JAG1951, by any chance are you trying to play the game on king.com?  Please let me know because playing on that website is causing a lot of problems.

JAG1951

No, I am playing on Facebook. And after I made it to my game #1048 this am, it still would not work, so I rebooted and am right back at game screen 1. Nothing works.

tnit

Thank you, firebombmarkus!  I too did not have the screen you mentioned.  Thanks for bringing Elsa in!

Elsa:  I am playing on FB.  I will check the link @firebombmarkus provided and do some more cleaning.  

I really appreciate this board and the advice!

rjaboy

Same thing has happened to me...I can finally get to the gate but can't get in at lvl 700. I've cleared cache and history

_Elsa_

@tjaboy, where are you playing the game?  king.com?  If so, there are a lot of glitches.  Please let us know.

tnit

@Elsa:  I just cleaned some more and was able to use the candy cane button (top right) to get me to my general level. No access there (the fountain & "critter" were moving but I couldn't do anything).  I refreshed the screen.  Back to same situation but now back on level one screen.

_Elsa_

@tnit, are you playing on king.com?  If so, then you need to find another way to play the game.  If you are on a computer you can play the game through Facebook with a browser.  You can also play on Windows 10 with a computer and you can login with Facebook or the Kingdom.  Just please let me know where you are playing so that I can get a better idea of what's going on.