Why are you not fixing the issue with Candy Crush Soda?

Elsa

Ok guys, it's time to elevate it to @Xarly who is the Community Manager for the game.  I don't know if he will have the answer but I want him to see your messages.  I have a feeling this is another Facebook glitch.  You guys have tried everything!  He is gone for the day so hopefully he should see it tomorrow when he is back in the office.

JAG1951

Thank you Elsa...

tnit

@Elsa, thank you!

gordons

I am having the same problem (not able to run game Facebook). I am not running the game on king.com. Game is still active & I am on the beginning screen , unable to click the candy cane bridge . Early 2015   13 Inch MacBook Pro. 

kjg

Hi: Sorry, I work so just back, still no game, playing through Facebook, screen shows up, at the level, but nothing else, cannot enter a level, no lives, no bars...

Xarly

Hi all,

I'm sorry this has been happening to you all but we appreciate you all trying to fix it. It seems, given all the troubleshooting that our awesome superstars walked you through, that the issue is sitting on Facebook's or our side. We are going to investigate it all and hopefully come back soon with an answer. This has been escalated but given that it's on Facebook (which implies we need to work together with them to identify it) it could take sadly a bit of time.

We'll do our best to have it fixed and will try to keep you updated with any new information.

Cheers,
Xarly

JAG1951

Xarly, thank you. Will wait patiently for further info...

tnit

@Xarly, ditto on the thank and waiting.  You all have been so responsive - it's appreciated!!!

catmom206

I thought I was the only one!

cona6

Nope I have not been able to load game properly for at last same amount of time . Don't know what gives with it . 

tderoboam

I too am having the same issue with my laptop.

Kylie2109

Just freezes and I can't play. Been happening for a few days. Prior to that I was having issues with the game constantly crashing. Pretty frustrating when you finally get through a level after a week and the data doesn't save  

patriciawhitehead

Type i have the same problem..when game doesdownload and I click on my level..nothing..just frozen..why can't king games fix it
your comment

JAG1951

I have been having the same problem for over a week. Can't play on my desk top although I always have been playing on my IMAC. What I discovered last night is, I can yes play on my notebook, the game works fine, but still cannot play on desktop. I play thru facebook.

Elsa

Hey guys, I think it's another Facebook glitch!  This will make it the 4th in the last year.  I stopped playing through Facebook because of these glitches.  The studio is on top of these things but if it's a Facebook glitch they have to wait just like us.