Lost game progress

rlrae14

I was reset back to level 1 ! When is it going to be fixed ? Am I lose my progress on my daily rewards I was over 800 on the day reward 

firebombmarkus

Hi @rlrae14 and welcome to our adorable Community 😊 I am sorry this has happened to you. Please follow the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

As for your daily rewards, I know it's not convenient and it can happen sometimes but as soon as you pass day 7 you will get the same awards again. So it really does not matter which number it is, it's all about getting free rewards.

I hope this is helpful. Have a wonderful day 🤗

rlrae14

That’s didn’t work  

firebombmarkus

@rlrae14 Ok, try these steps and let me know if they helped you.

https://community.king.com/en/candy-crush-soda-saga/discussion/267551/i-need-help-with-lost-progress-under-investigation

_Elsa_

Hi @rlarae14, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.