Get 50 gold bars when you've passed 20 Levels - Extra feature!

firebombmarkus

@KVasileva Please stay patient. This is a new feature and we passed it on to the studio. They will look into it and I will let you know as soon as I know more.

KVasileva

Ok, Thank you 😊 

Ebarahonaa

Hi, I have the same problem. My ID is 10198067943

firebombmarkus

Hi @Ebarahonaa and welcome to our adorable Community 😊 Are you aware that this was a 24 hour chance to win gold bars?

QueenB

@KVasileva, Player Support have compensated your game with 50 Gold bars as in your case, the was a server delay.

QueenB

A message to all:

We in the Community, are unable to replace any items that have not been received so this must be reported to our Player Support team here

Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio.

Note that with this event, it only counts if you have passed 20 NEW levels not levels that you have already passed and it can take up to 24 hours before receiving your rewards. 

Hope this clears out any doubts  

KVasileva

Thanks 😊 Yesterday in the message on the game said that didnt pass 20 levels and have to try again next time, but i am glad that was a mistake 😊

firebombmarkus

It's awesome that you have your gold bars now 😊 Keep crushing 🍭 @KVasileva

Ebarahonaa

firebombmarkus  yes, I passed 22 lvl in 6 hours, I mean I open the game close to 2:00pm the message says Before 11:59 pm, and I complete 22  new  levels close 8:00pm, I was in lvl 706 and finish at 728  

firebombmarkus

Hi again @Ebarahonaa Please look at the post above by QueenB where she explained what to do in this situation. Thank you for your understanding.

Elsa

Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.  

Ebarahonaa

firebombmarkus  yes, I passed 22 lvl in 6 hours, I mean I open the game close to 2:00pm the message says Before 11:59 pm, and I complete 22  new  levels close 8:00pm, I was in lvl 706 and finish in lvl 728.

Thanks for response.  

Ebarahonaa

firebombmarkus  yes, I passed 22 lvl in 6 hours, I mean I open the game close to 2:00pm the message says Before 11:59 pm, and I complete 22  new  levels close 8:00pm, I was in lvl 706 and finish at 728  

QueenB

A message to all:

We in the Community, are unable to replace any items that have not been received so this must be reported to our Player Support team here

Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio.

Note that with this event, it only counts if you have passed 20 NEW levels not levels that you have already passed and it can take up to 24 hours before receiving your rewards. 

Hope this clears out any doubts  

QueenB

A message to all:

We in the Community, are unable to replace any items that have not been received so this must be reported to our Player Support team here

Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio.

Note that with this event, it only counts if you have passed 20 NEW levels not levels that you have already passed and it can take up to 24 hours before receiving your rewards. 

Hope this clears out any doubts