Forgot Password not sending an email to recover password

AbigailLeahS

Hi all. I recently purchased a new device and have been trying to transfer my account over. I, however, do not remember my password. After clicking on "Forgot Password", it asks me for my email, I input the email and it says an email has been sent. When I go to my email, no email can be found in Inbox nor Spam. I have tried multiple times but no email has come through. Please help. Thank you.

_Elsa_

AbigailLeahS said:

Hello Elsa. Just a quick update, so I tried the online recover password and it worked. I'm not sure why the game forgot password didn't work. Thanks for your help in any case.

You just made my day by telling me this!  Can you please click on my message to say that it was answered?

Spinnifix

@AbigailLeahS


Hello

I pass it on to @Elsa. It will help you. Good luck

saadousousouhannachi

 hello abigaileohs this is what lfell into .the game is suspended, ldon, t know .what difficult myproblem did.but you can solve it successfully enter here because love you

_Elsa_

Thanks for tagging me @Spinnifix!  @saadousousouhannachi welcome to our community!  Since you cannot access or get that temporary password I am going to ask you to complete the contact form from here. Explain to them what's going on and see if they can get you a temporary password.

AbigailLeahS

Hello Elsa. Yes, I did try that however they just pointed me to a another post about connecting you Facebook.

_Elsa_

Please write them again and let them know that the post that they sent you to doesn't do it.

AbigailLeahS

See. I have tried that. They gave the same response. 

Spinnifix

@AbigailLeahS

Hello, I pass it on to @Elsa again. Thanks for your photo. I wish you a nice day and a lot of fun

_Elsa_

Oh man!  Unfortunately they are all gone for the weekend.  @AbigailLeahS they gave you information regarding Facebook but did you tell them that you are trying to log in with Facebook or with King?  Let's start again.

Are you on a mobile device?  How are you trying to login?   Facebook?  King?  Give me that information and then we can take it further.

AbigailLeahS

It's a King account. And I have specified that in the email. It is a mobile device. I'm logging through the game using the King account. Appreciate the help @Elsa

_Elsa_

Thank you for your quick response.  We could do a couple of different things here.

1.  You can create a new King account and then I can give you directions on how to get your progress back, but it will still be using that contact form.

2.  Do you have your user ID #?  If you don't then there is no way that you can get into your account to access it to get the number.  I could always tag the community manager or moderator to follow up with them on Monday and explain to them what needs to be done.  We would need the ticket number that is on that message from them.

Please think about this and get back to us.