A purchase issue can be caused for very different reasons. In the lines below you can see different scenarios that might be triggering the problem in your transaction.
Transactions are usually delivered instantly, but occasionally, it might take a bit longer.When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again - it should arrive soon.
In the meantime please try the following troubleshooting steps:
After you do this, there is a good chance that you got your purchase through and complete.
Still not receiving? You can contact the Player Support by the “contact us” below the page or if you play on a mobile device, you can also contact directly from the device (this way support will have all the details needed to help), all you need to do is:
- Open the game app
- Tap on the? mark
- Tap on Purchase and Gold Bars
- Scroll down to the bottom and hit "Contact Us"
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