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Can't receive prizes from winning Weekly Contest

LizzyLemondropLizzyLemondrop Posts: 805 Game Expert
edited February 2020 in Support

I won the Weekly Contest for the week ending in 2/23/20, but I never received my prizes. I tried logging on several times last night after the time winners normally receive their prizes (7:00 PM EST), but did not get them. I believe the reason why is because my map is bugged; the background is wrong and the Soda Teams, Treasure Goblin, Episode Race, etc. are missing from my map. I logged back on today and still did not get my prizes for winning. The map is also still glitched and will not correct itself despite re-launching the game multiple times. Today is supposed to be the start of a new Weekly Contest and I worry I will never receive my prizes of last week because of the glitch.

Because I can't receive the results of the last Weekly Contest, and I can't start a new one (do to the feature missing from my map) does anyone know if I continue to play episodes today if I will ever receive the results of last week's contest? I worry that eventually the Weekly Contest of this week (it starts today) will eventually show up, but I'll never get my prizes from winning last week's contest. One thing I tried doing was launching the game from Facebook (normally I play via PC) and while that did say I won the contest, my game on the PC will not update and say so.


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