I have beat level 3355 twice, but the game will not progress me. My overview shows levels locked too

jenjakestahl

bearwithme

Hi @jenjakestahl and welcome to our friendly King Community! I am sorry you are having this difficulty. I am not that far in the game but I am going to tag one of our Soda game experts @LizzyLemondrop (in fact she creates videos to help players) and I am sure she can help you out.

LizzyLemondrop

Hello @jenjakestahl. This sounds like a "bug" with your game. Please visit this Support thread and choose whichever platform you are experiencing the bug on (mobile device, computer, etc.) and follow the trouble shooting instructions under the correct topic. I hope this solves your problem 🙂.

Thank you @bearwithme for tagging me! 😊

jenjakestahl

I am still locked up and unable to play candy crush! Anyone out there???

PummyRaj

Hello @jenjakestahl A Warm Welcome to our friendly King Community 🤗

I have seen this issue, when another player has posted about it a while ago!

Are you playing on a Mobile device OR a PC? If you are playing on a mobile device, you could be missing few "Updates" for the App! And that's why, you might not be able to go forward in the game!!

Can you please check your App Store / Google Play Store (depending on your device) and install the latest Update that is available. This should most definitely take care of the issue!

If not, please post back and let us know along with the details of the device you are using.

Talk to you soon! Have a great rest of the day/evening!

jenjakestahl

Hi PammyRaj,

I look everyday for updates on my IPad, but nothing is available. I am still experiencing the problem. I am a daily crusher and I miss it.

jenjakestahl

I installed the most recent update and I still have the same issues! Sad day!

jenjakestahl

Here is my issue on my Ipad

jenjakestahl

Still stuck. What is going on?

jenjakestahl

I just deleted the game and reinstalled on my iPad. Still no luck! I don’t know what else to do.

PummyRaj

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/626030#Comment_626030

Oh! So sorry to hear that @jenjakestahl 😮 I was thinking of suggesting you to reinstall the game, if above step did not work!

Can you try it again with these steps: Delete the App ---> Disconnect from WiFi ---> Clear Cache ---> Restart your device after shutting it down for few minutes ---> Reconnect to Internet ---> Install the game and log back in.

Please see if that does the trick. If not, please post back and let me know.

Talk to you soon! Have a Sodalicious day! 🍬 🍬