My tools disappeared when I update app. I use to have around 200++ pop candies that I accumulated bu

NuCHchch

i accumulate candy pop around 200+ but they are all gone. What happened? It becomes zero in the past 2 weeks and I need to start accumulate it again but it is so slow to get to that level. I may drop out, stop playing and remove not app if no response or no responsibility from your side.

Sukanta_Biswas

Hi @NuCHchch

Welcome back to the Friendly King Community's Candy Crush Soda Saga forum.

In the case of Android your collected booster is stored in Phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing. And the boosters are not refundable.

However, Gold bars and your game progress will be returned, as it has been possible to sync.

Here are some tips for not/less facing this kind of problem in the future,

Make your device software auto update.

Make your game app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

Keep RAM free.

More Info HERE.

Also HERE.