Black out again!!

suewarnock

Why does my screen keep blacking our. This is the third time after trying to use the watch video tab which is clearly supposed to be a genuine part of the game. Frustrated now

Spinnifix

Hello and welcome to this community

Could you please explain it to me in more detail? Do you spit on a PC or mobile device. Whatever best helps, refresh the game and clear the cache and restart.

suewarnock

Hmmmm you just as well apeak in one of those languages I’m afraid because I don’t understand what you said sorry.

There is an option to watch a video to gain an extra life. I’ve used it and it’s been fine but on three occasions my screen has just gone black. The first time was just for a short time. Last time was over 24houts and this time it’s heading for 24houts too.

Spinnifix

Please update your game and clear the cache.

Then please restart. Hope you understand me now Unfortunately I have to translate. In German I could explain it to you better.

suewarnock

I can’t get into the game, that’s the problem

but thanks for responding

Spinnifix

This is also outside of the game. Please go to your menu - Settings. You just have to read through it.

@Lola_Pop

Lola_Pop

Hello @suewarnock and welcome to our Community!!

Here you'll find some troubleshooting steps that may help you ☺️. If you use an Apple device, check out this. For an Android phone, try out this.

Please let us know if it works🤗

rodfan

game keeps blacking out and loosing my lives!! make it stop and replenish my lives!!!