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Black out again!!

suewarnock
suewarnock Posts: 4

Level 1

Why does my screen keep blacking our. This is the third time after trying to use the watch video tab which is clearly supposed to be a genuine part of the game. Frustrated now

Comments

  • Spinnifix
    Spinnifix Posts: 25,429

    Hello and welcome to this community


    Could you please explain it to me in more detail? Do you spit on a PC or mobile device. Whatever best helps, refresh the game and clear the cache and restart.

  • suewarnock
    suewarnock Posts: 4

    Level 1

    Hmmmm you just as well apeak in one of those languages I’m afraid because I don’t understand what you said sorry.

    There is an option to watch a video to gain an extra life. I’ve used it and it’s been fine but on three occasions my screen has just gone black. The first time was just for a short time. Last time was over 24houts and this time it’s heading for 24houts too.

  • Spinnifix
    Spinnifix Posts: 25,429

    Please update your game and clear the cache.


    Then please restart. Hope you understand me now Unfortunately I have to translate. In German I could explain it to you better.

  • suewarnock
    suewarnock Posts: 4

    Level 1

    I can’t get into the game, that’s the problem


    but thanks for responding

  • Spinnifix
    Spinnifix Posts: 25,429

    This is also outside of the game. Please go to your menu - Settings. You just have to read through it.


    @Lola_Pop

  • Lola_Pop
    Lola_Pop Posts: 12,039

    Hello @suewarnock and welcome to our Community!!

    Here you'll find some troubleshooting steps that may help you ☺️. If you use an Apple device, check out this. For an Android phone, try out this.

    Please let us know if it works🤗

  • rodfan
    rodfan Posts: 1

    Level 1

    game keeps blacking out and loosing my lives!! make it stop and replenish my lives!!!

Hey! Would you like to give us your opinion?