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Bubblegum Hill rewards not received

King_admin
King_admin Posts: 3,792
in Support
This discussion was created from comments split from: Bubblegum Hill prizes not being received- Under investigation!.
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Comments

  • Thmo
    Thmo Posts: 374

    On some levels you can get " packages" with different rewards when playing candy crush soda saga on mobile. Since a couple of weeks there have been problems with reaching these packages and rewards. It does matter how many levels I completes, these packages are always two paths ahead.

    Why continue to have them, when it appears to be the intention that you should not get through to them and take them? It only becomes infuriating and makes me lose the desire to play completely.

  • KingsPinn
    KingsPinn Posts: 3,526

    You're talking about the treasure chests on the map I guess. If you check your boosters you should be receiving the rewards as you go along and then the next chest will be 2 levels ahead, then you get the rewards etc etc. 

  • Thmo
    Thmo Posts: 374

    No, I don`t receive the boosters at all. As I´m done with one or two levels, the same chest is two levels ahead. It´s allways the first box, I´ll never get throught to it.

  • KingsPinn
    KingsPinn Posts: 3,526

    Hmm, do you have latest update for the game installed? 

    Try also signing out and back into Facebook/Kingdom :)

  • Thmo
    Thmo Posts: 374

    It was after the latest update on my phone this problem came.

    Signing in and out don´t help either

  • Mo-9
    Mo-9 Posts: 1

    Level 1

    Sometimes when I'm playing Candy Crush on my phone I lose the internet signal because I'm in a house with a tin roof and when I get a a package or reward from the game it says connect to the Internet and get your prize but I connect to the internet and it doesn't do anything how do I retrieve them

  • GeordieGirl
    GeordieGirl Posts: 7

    Level 1

    No rewards for the buddy prize. Finish the buddy round; it says 'claim your prize' - 2 hours wrapped/striped candy. Click  'claim prize'. Not hi g appears in the game. This isn't the first time I've got nothing. 

  • Sunny123
    Sunny123 Posts: 2

    Level 1
    Thanks for the share text twist solver free amazing game.
  • Murphy123
    Murphy123 Posts: 2

    Level 1

    Hello . I played the weekend Special very often and won to be the King. I spended 100 Gold Pieces and every Time i be the King i dont get 1 Hour tree lives and the 6 lolli. Please tell me how i can get my prices. Thanks

  • dimitravas
    dimitravas Posts: 3

    Level 1

    I didn’t receive my rewards for bubblegum mountain

Hey! Would you like to give us your opinion?

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