My level isn't restoring . I have comeback to level 1 pls help

Shanelledsouzaa

I had connected my phone to candy crush acct and Facebook but not I have come back to level 1 .

Where before I was at level 200

Spinnifix

Hello and welcome to this community

Please note that your game matches the specific page, it could be confusing.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored#latest

Please play level 1 again and exit. Refresh and clear the cache and reopen it. Then it should work, otherwise please use this link.

Good luck

@Lola_Pop

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/298123/my-level-isnt-restoring-i-have-comeback-to-level-1-pls-help

Also check this page.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

tratelqalam

Always make sure you get the latest game update, clear the cache and shutdown your device periodically for 10-15 seconds, sometimes this can help solve a temporary problem with the internet connection. Also if you are using a mobile device - you want to make sure there is free memory

kavidina

https://community.king.com/en/candy-crush-soda-saga/discussion/298123/my-level-isnt-restoring-i-have-comeback-to-level-1-pls-help

Hii welcome to d king community

Here you can find a guide on what to do when this kind of things happen. Bear in mind even if you didn't have a King or Facebook account before, there's the possibility of creating one so our Player Support team can restore your levels there (2 stars per level, average score). 🤗