I play Candy Crush Soda on a MacAir laptop, on line with King.com, not on Facebook, no app

CaroleBee

LI play Candy Crush Soda on a MacAir laptop, on line with King.com, not on Facebook, no app. 

Game eventually loads after several attempts, gets to my level 472 but will not allow me to play. Has been like this for several weeks. Ask for help but just receive automated responses which do not apply to my situation. Any help or advice? Thank you.

Lola_Pop

Hello again!

Can you please try to open the game from an incognito tab in Safari (learn how here) , or use a different browser and see if this solves the problem?

Also, if you're using any bookmark to open the game, try to just open it without using the bookmark for once, and please let us know how that goes. 🤗

CaroleBee

Don't know what you did but I've moved on to Google Chrome and yeah!! my game is back!!

A million thanks to you all :););)

CaroleBee

❤️❤️❤️ Thank you from CaroleBee❤️❤️❤️

AbhinavSargar

@CaroleBee Please Share Us a Screenshot Of Your Problem.

CaroleBee

AbhinavSargar

Are You not able to Enter Level 472 ?

Do Check Your Internet Connection Speed if You aren't able to Enter the Level.

CaroleBee

Internet connection and speed ok. all my other games play ok

AbhinavSargar

Please Check These-

✓ Internet Connection Speed should be 5mbps at Least.

✓ Tell Us If You are able to Enter Level 472 or Game Gets freezed while Playing Level 472 or Game Crashes While Entering Level 472.

CaroleBee

Speed is fine. When I download the game it comes to screen starting with level 1. I can scroll over to the 'icon' on top right hand side for overview and go to Buttercream Bayou, I can open it. It loads up and comes to correct section. I can scroll across to my level 472 to be played and it will not open.

AbhinavSargar

Tagging @Lola_Pop for help.

Lola_Pop

Hello @CaroleBee !

Thanks, @AbhinavSargar , for the tag. Hmmm, let me think: is this level the only one you cannot access?

Have you read and tried out these steps?

Please let me know if they solve the problem! If they don't, we'll investigate further. 😊

Cheers!❤️

CaroleBee

I can play Candy Crush Soda Saga with no problems. As for the level, I only want to play level 472 but if I want to go back to replay another level, I am unable to do so.

CaroleBee

By the way, I really appreciate you help regarding this. I only play alone and I really enjoy the games.