I play Candy Crush Soda on a MacAir laptop, on line with King.com, not on Facebook, no app

Lola_Pop

Thanks for the swift reply, @CaroleBee !

Here in the Community we're always glad to help, aren't we, @AbhinavSargar ? 😊

Have you tried out the steps we provided? Here they are again.

Once you've done this test, please post the score of your browser here.

Thanks again, looking forward to hearing from you!

CaroleBee

Browser score reads 492 out of 555 points

PeeZy

Good morning to all !

Could not help but notice that you have no functions on your screen @CaroleBee.

Same thing happened to me, just about at the same time as you.

You can check out the discussion ‘Why do control/function buttons disappear?’ on 31 May. [Sorry, do not know how to link the discussion]

The problem online is not fixed, but the download suggested by Sukanta_Biswas works properly, and, be warned, the game is a whole lot more addictive ;)

You will perhaps you would need a different download, since you are on a Mac laptop.

Hope they do not mind, but I will TAG the Legend @AbhinavSargar and CM @Lola_Pop already helping you out, so  they could help you further and hopefully also try figure out why King.com online has so many bugs. 

Have a scrumptious day everyone 😊

AbhinavSargar

You are Welcome @Lola_Pop

Yes, We are Glad To Help Everyone @Lola_Pop

So, Looks Like You Followed The Steps mentioned by Lola_Pop.

Issues are Occurred because of Changes in Updates and Incompatibility with the Game on Different Platforms.

As Everyone works from home, there are possibly delays in issues getting corrected because it's isn't easy to fix such issues.

So, Lola_Pop will help You Further. Take Care.

Lola_Pop

Hello again!

Can you please try to open the game from an incognito tab in Safari (learn how here) , or use a different browser and see if this solves the problem?

Also, if you're using any bookmark to open the game, try to just open it without using the bookmark for once, and please let us know how that goes. 🤗

CaroleBee

Really appreciate the time and effort you are giving me. I'm not a competitive player, just like to enjoy the games so thank you.

CaroleBee

Don't know what you did but I've moved on to Google Chrome and yeah!! my game is back!!

A million thanks to you all :););)

AbhinavSargar

Thanks For Helping Out @Lola_Pop ❤️

CaroleBee

❤️❤️❤️ Thank you from CaroleBee❤️❤️❤️

Lola_Pop

I'm glad to hear that, @CaroleBee !!

Hope to see you around the Community some more!!

@AbhinavSargar can show you the coolest spots around 😉