Lost everything after login

JohnnyU

Hi,

I logged out of my game and an hour later logged back in. Once logged in all of my fish, black and colour balls were gone. All 3 combined I had accumulated almost 200 as I played the arcade frequently when it was available. My question is, is there a way to retrieve them? I don't think it's fair that I used a lot of my gold bars to play the arcade just to lose them all.

Also, this hasn't anything to do with Facebook as I don't t have an account.

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/303432/lost-everything-after-login

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.

Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.

However, Please check HERE.

teresawallace44

Hi @JohnnyU

Let me tag someone that might be able to help.

Hi @Glenn1972 and @Sukanta_Biswas could you be of assistance.

Thanks for the information.

Teresa 🦋🌺🦋

[Deleted User]

https://community.king.com/en/candy-crush-soda-saga/discussion/303432/lost-everything-after-login

@JohnnyU Heya! Welcome to the community and that’s strange considering you logged back in an hour later. @Lola_Pop can you help with this please?

Glenn1972

Hello @JohnnyU , welcome to the King Community Forum! 👑

You are right it is not fair. Sorry you had that problem. We have a general support area with lots of information!

Please note that boosters are stored in your device memory and there may not be much we can do here. Don't worry, your game will generate more boosters and you will be playing again. 😀

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/303432/lost-everything-after-login

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.

Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.

However, Please check HERE.

tratelqalam

In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.

Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.