my game keeps advising me it is not connected to internet?

Freddy_ · July 2020

@sharonwesterside Hi and welcome, Do you have a screenshot of the error your receiving so we can advise you better.

Thanks

sameeksha · July 2020

Is your app up to date? Have you cleared your cache and cookies recently and logged in & out of your profile recently. If not try those steps to try and resync your device!

wykoon · July 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/306149/my-game-keeps-advising-me-it-is-not-connected-to-internet

Hi there Sharon and good day to you.

I would also suggest the same as iPete but I have extra steps, which is shared by one of the members in this thread. Log out from your game, close all running apps, disconnect from your internet/data, restart your device, reconnect your internet/data, log back in and see whether you still have the issue.

Hope it work out for you.😊

vwillis623 · July 2020

When I complete Bubblegum Hill 5 levels and go to collect my unlimited lives reward, it states not connected and no reward is credited to my account. This has happened twice in the past 12 hours. Please advise