How do i get back to the level i lost.

dolson01

I had candy crush on my old phone and it rebooted to the factory default and i lost everything. I was on level 1971, can i get that back on my new phone and how. My character name was Daddy-O.

Thank you, David Olson

Spinnifix

Hello and welcome to our community

Please log in as normal in your new cell phone and look for updates and clear the cache and open it again. Then you should be back at your level. Unfortunately, boosters cannot be transferred to another device. Where you get the boosters, they are also saved. Gold bars are transferred.

I hope this helps you further!! Good luck

Freddy_

@dolson01 Hi and welcome, when you have signed in with you account details to your new phone you may need to play a level and complete for it to sync to the server correctly. If you still appear on level 1 please see post below for help in getting your levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

hope this helps

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/306331/how-do-i-get-back-to-the-level-i-lost

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

I am very sorry because your game cannot be restored by character name/username. If you were saved your game through a Facebook or Kingdom, you will get the game progress back by logging in with the same account. If not, you've completely lost your game progress.😔

But don't be discouraged because we can manually return you to your level.

Please must first create a new Facebook account and connect the game. Next step 👇️

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

I hope you're back on track really soon! 

aijaziqbal

Hi @dolson01 .

We warmly welcome you to our adorable king community.

Plz. Note that if you had saved your game with facebook or king account then use link provided by freddy to restore your progress.

But if not possible then you need to follow Mr. Sukanta's instructions to contact to support. But now a days support is under a lot of pressure so they may take time to respond you. So there is one more solution that you may send your game ID to our CM @Crazy Cat Lad . And he may restore your game progress manually tomorrow in his working hours.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

Loveth_NP

https://community.king.com/en/candy-crush-soda-saga/discussion/306331/how-do-i-get-back-to-the-level-i-lost

Hi and a very warm welcome to you @dolson01

So sorry about it and hope the helpful assistance of the experts will be positive for you. 

Best of luck and enjoy crushing 🍭🥂

[Deleted User]

Hello Daddy-O, only way to get back to level 1971 is if you logged in with facebook or king.com. I hope you did.

or contact players support on the game app. hopefully someone there can help you.

good luck.

tratelqalam

If you linked your game to Facebook or to the king’s community via e-mail, you can restore your progress. If you are playing without linking your game to Facebook, you will not be able to do anything. You should return to zero points. Perhaps your game’s technical support department can help you by their ID number. Email them Textual