I keep getting cant connect to internet when signing in

mansuper

I try to sign in to my account and keep getting cant connect to internet. I have been playing the game and now afraid of losing all the levels I have gone through if I delete the game and reinstall it on my computer

mansuper

I am on Candy Crush Soda Saga

[Deleted User]

Yes, that is a big risk. There are other players that have the same problem as you. I think the studio is looking into it. It might be a long time before it is fix. Have you try to log in on other devices? You may have to delete the game. Good Luck!

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/307380/i-keep-getting-cant-connect-to-internet-when-signing-in

Hi and welcome to our adorable king community @mansuper ,

Unfortunately no good news about this issue it looks like your game has been corrupted and you have no solution left other than to reinstall the game. Plz. Check below link for further details.

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Hopefully it will help.

wykoon

Hi there @mansuper and good day to you.

If you have accumulated a lot of boosters in your game, I suggest you don't reinstall it because all the stored lives and boosters will be lost because they are saved in your local device and not the game server.

Please disconnect and reconnect your game and account. If it doesn't help. Stop playing for a while and log back in later.

Make sure you have done all the troubleshooting steps as recommended above before uninstalling your app.

Let us know if you need other help 😊 thank you.

tratelqalam

Please log out of your game application, update the game and clear the cache, restart your device and log in again. It is a standard troubleshooting procedure.