Why does the game only give me one life when 5 of my friends gave my lives

lollYpoP22

I’m only receiving 1 life when 5 of my friends each gave me a life

LadyRaffie

Hello everyone!

First of all, thank you for reaching us about this issue.

We understand how frustrated this can be. Just to let you know the Studio is aware and they are working on a fix that will probably will be live next week. So please, bear with us !  🤗

@lollYpoP22 @Cindy_Good @ShirleyML @raidthewind @Adav @Sandra_Krebs @bigtre1 @momo2803 @latoya40 @joelet @slimlizzy @katbee @Merry56 @pearlyc1p @gigica I sent you some sweet treats to help you out refill your lives.

@MissItaly1954 @DandyLane @ and @Bubby71 if you send me your Game Id, I can send you something also to your game. Here you have the link on how to find your Game iD.

Hope this helps while the fix it's on its way 🤗

Lola_Pop

Hello my dear Soda crushers!!

The Studio has informed us they've found a fix for this- as @MissItaly1954 says, please update your apps if you're playing on a mobile device, and it should work fine now. If you play on a PC through Facebook, you may still have to wait a bit, but it should be solved in the next hours.

Please accept our apologies for the inconveniences 🙏

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/309361/why-cant-i-get-the-lives-my-teammates-give-me

Hi and welcome to the community.

I think this problem occured a few days ago but it is fixed now. So please simply just do the standard troubleshooting procedure by, Log out, update your game application, Restart your device and log back in to see if it fixes. And if you are playing through web browser please clear cache/ history.

Please feed back us if you still have issues.

ipete

Yes, what do expert recommended make sure your game app has the latest update.

eastcomm

Why can’t I send lives to my friends and receiving much less than I used to?

can you put the life requests back the way it was PLEASE?!

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/295753/why-can-t-i-send-lives-to-my-friends

Hi @eastcomm . Welcome to our Community

Please try with disconnecting Facebook from the game. Force close the app and restart the device.

Open the game again and connect to Facebook and see if it's working again.

and please check this page

https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives

joehoney

I am also getting “try again later” when sending friends lives, however it happens every time I return

eddieg

Three days in a row I have had 5 lives, I will play 1 game and all of my lives are gone. Why is that?

KingChewy

Hi @eddieg - welcome to our friendly community. I’ve never seen that happen before 🤔

Is your app up to date? Have you cleared your cache and cookies recently and logged in & out of your profile recently. If not try those steps to try and resync your device 💪🏻

ipete

Did you win or lose the game when you know you have no lives?

tratelqalam

Check app update> Sign out game> Restart device and wait 5 minutes after turning on> Open game and sign in. Please clear the cache. Just play a level and it could be there. It is sometimes a time delay.

hnydew50

I have numerous times been given 5 lives by friends and it only registers 1 life. What gives?

tratelqalam

http://comm.King.com/N//C/Discus/253648/PostDeburgersandFirstSalge The problem of missing friends and loss of progress

goodwitch0

I'm not receiving mine either! Out of 9 that I tried to collect, I only got 2!

Spinnifix

Hello and welcome to our community

If you could take a picture please, I could see it better.

thank you

coricor

https://community.king.com/en/candy-crush-soda-saga/discussion/308100/not-receiving-my-lives

I have the same problem... I receive lives from friends but can have them only one-by-one... it's veeeery annoying! what happens?

coricor

I receive lives from friends but can have them only one-by-one... it's veeeery annoying! what happens?

ipete

That is really bad what the studio did. I think they don't want you to enjoy the game too much. 🤣🤣🤣 I used to get max 5 lives before. Not anymore. 🙄🙄🙄

Cindy_Good

I’m having the same problem all day. It shows five people sent me lives then when I accept them I only get one. So not fair