Why does the game only give me one life when 5 of my friends gave my lives

rajdeeptb

https://community.king.com/en/candy-crush-soda-saga/discussion/295753/why-can-t-i-send-lives-to-my-friends

Hi dear welcome to our community

It Has Been Fixed Now.

Please Read All Information About this 👇👇

https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives

ElenaVorona

I've almost lost the thread of the story. (I understand that I am bad with English)

Guys, at least one of you post a screen with this magic heart please.

Lola_Pop

Hello @ElenaVorona !

I'm sorry I missed your comment!

Here's the screenshot:

Is this what you needed, my friend? Please tell me if I can help you further! 🤗

ElenaVorona

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1008142#Comment_1008142

Thank! I understood what the conversation was about.

I am familiar with this heart.

But there is a big "but" here.

When there are no lives, it redirects you to the command screen.

There are two bookmarks.

1. Ask the team for life. There I ask 11 people to send me lives, but I cannot get more than five lives.

There is also a refresh button. For gold.

2. This is what the main question is about.

There is only one button "Ask for life" on the tab.

I press it.

The standard window appears, which was before, before the commands appeared.

I ask, I ask, I ask ... But life does not come.

And before, after requesting lives in this standard window, I received more lives per day than now from my team (5).

Lola_Pop

Oh, sorry if I misunderstood the issue!

Please go into the teams feature, select News and then Inbox here:

You'll get to this screen, where you can select whether you want to ask your team or your friends:

Or maybe the problem isn't where to find the heart nor where to ask for lives from your friends, but to receive those afterwards, @ElenaVorona ?

ElenaVorona

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1009968#Comment_1009968

The message above is what I wrote about Inbox.

I get life from the team, but not more than 5.

I never get life from friends. I ask constantly. But I didn't get a single life.

Freddy_

@goodwitch0 Hi , to my knowledge this issue was fixed with an update, Please check for a game update or make sure your internet browser is up to date. log out and restart your device and log back in. Your issue should be resolved

Hope this helps

hols49

Sweetice, I did get mine back after updating my game