Royal path

TMcBride75

I paid 50 coins to get all the rewards after completing the path. After taking my coins, it disappeared and I didn't get any of the rewards and now I can't even go back in it. I need my coins back. I wouldn't have paid for nothing.

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/308236/royal-path

Hi and welcome to the community @TMcBride75 .

Very sorry to hear about your purchase issue. But unfortunately community dont deal with purchase or purchase related issue. Please check the link for purchase related issues.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Hopefully it will be helpful.

kavidina

https://community.king.com/en/candy-crush-soda-saga/discussion/308236/royal-path

Hii welcome to d king community

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

[Deleted User]

That is very awful! While you are waiting for player support to respond, have you try to log out, turn off device , and then log back in? Sometimes the feature will come back.

tratelqalam

https://community.king.com/en/candy-crush-soda-saga/discussion/308236/royal-path

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase/p1 Go to the Purchase problems link to solve your problem

wykoon

https://community.king.com/en/candy-crush-soda-saga/discussion/308236/royal-path

Hi there @TMcBride75 and good day to you.

May be you can refer to the info extracted from an article in the Help Center and see whether it helps

You have limited time to claim rewards

When you win a level, be sure to claim your reward as soon as you can. Once the limited time is over, a new path will start so claim quickly!

The event is active but you don't see it?

It's occasionally possible that you'll know someone who might have the event visible in their game when it's not available to you. Don't worry! It's not faulty - it's just that with so many players, we sometimes have to spread the fun out a bit.

To keep our events balanced, manageable and visible to as many people as possible so everyone gets to try new things - The chances are you'll have another event when your friend doesn't, so rest assured we'll always try to make sure you don't miss out in the fun! Keep an eye on your notifications, pop-ups and map buttons to know when you're good to go!

You may also log out from your game, disconnect from it, restart device, reconnect and log back in and check whether the Royal Path appears again. If it doesn't please report your issue on utilising the coins but no reward given by clicking here and do follow their steps when replying their email.

Let us know if you still need help.☺️

Freddy_

@TMcBride75 Hi and welcome, sorry to here you have had a problem with your purchase

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Or alternatively you can use the contact us at bottom of page but you will need your game ID for this

Hope this helps