candy crush soda saga not working after Windows update

curtnorval

After the most recent windows 10 upgrade candy crush soda saga stopped working. The shortcut on the task bar disappears. The in game icon in candy crush does not work. the shortcuts everywhere else on the computer fail to work. when you hit the icon to start the game from inside candy crush it opens a web page to reinstall the game but reinstalling does nothing. I did a windows restore which fixed it but then windows update immediately took it away again. help me please

LadyRaffie

Hello @curtnorval @Adav !

First of all and related to your issue with WIN10, please, contact our Support department from the In-game button you will find by clicking on the wheel.

On the second hand, @Adav The error in the website: Communities is due to a change of our server. Our website is: https://community.king.com. Last, but not least, there's no need to shout. The use of capital letters in forums means you are shouting which is not kind or nice and against our House Rules.

Ps/ I have edited the tittle of your post in case other players are experiencing the same, they can post it here 🤗

Adav

.... that there is a problem....

This is now week 3, that I cannot access my regular CCSS game on Win 10, BUT, I can access all the other King games on Win 10!!! OBVIOUSLY CCSS tech team needs to look into this, and stop sending me generic messages via email when I ask them to contact me....

When you click on the links, it tells you-----

THIS IS NOT my computer problem............. it is THEIRS!!!!

I am wondering if the CCSS tech team are actually taking this whole thing serious..... it is "only a game" after all.....

I am wondering if the CCSS tech/development team are sitting wondering WHY THEIR game is the only one with all the problems, and the other teams don't have to fix so many problems, but they have to?

I am wondering if our Community Managers are wasting their time talking to "the Studio"? I'm glad I'm not one of them, because I will be fired within the first few hours!!!

PLEASE GET SOMEBODY TO FIX THIS!!!!!!!!!!

This is what I get EVERY SINGLE TIME I try to log into the game : 1. Try to log in.. 2. Log in failure. 3. No internet! (YES I AM CONNECTED) 4. PLAY OFFLINE !!!!!

PLEASE FIX THIS, and STOP BLAMING IT ON THE CUSTOMER !!!!!

I suppose, I actually have to ask a question? Well, here are they...

WHY do the "help" desk not actually respond to tickets, and only send generic messages?

HOW long are they going to deny they have a problem?

and WHY do they keep telling customers to "Do this, do that etc" if they KNOW they are the ones with the problem, making out that every customer who has a complaint is the idiot around?

Spinnifix

Hello! I will pass it on and you will be notified!

Hope that helps you first !!

Adav

@Spinnifix Thank you!

Spinnifix

@Adav

I passed it on, as I know, it has been passed on by another player expert. We are still waiting for answers !! Please be patient. I will take care of it.

Spinnifix

Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck

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I wish you a nice day & have fun 😊 I am always available for questions and help.

Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

Spinnifix

@Adav

You can still try again from time to time. Because you can have it all right before the answers come here. Just some well-intentioned advice from me.

Spinnifix

Hello!

Please try it now, it has been fixed.

Adav

@Spinnifix , Thank you so much. Yes, I try every 2 hours!! ha ha...

LadyRaffie

Hello @curtnorval @Adav !

First of all and related to your issue with WIN10, please, contact our Support department from the In-game button you will find by clicking on the wheel.

On the second hand, @Adav The error in the website: Communities is due to a change of our server. Our website is: https://community.king.com. Last, but not least, there's no need to shout. The use of capital letters in forums means you are shouting which is not kind or nice and against our House Rules.

Ps/ I have edited the tittle of your post in case other players are experiencing the same, they can post it here 🤗

Crazy Cat Lad

Hi @curtnorval !

I moved your post from Ideas and suggestions page for Candy Crush Saga to Candy Crush Soda Saga and the Support pages since it looks like you need help in Candy Soda.