candy crush soda saga not working after Windows update

Adav

@LadyRaffie , Sorry, I did not realise I was shouting - There is no function in the forum to "underline" or make "bold" important words so they can stand out, hence the capitals....

@Spinnifix , still the same - no change yet. Logged in and out, restarted computer, cleared cache etc.... still no update on my side.

Spinnifix

@Adav

Question: Do you have the app or the normal PC version from the website? Because I have it via the APP and have no problems. I will show you what that means in bold!

Adav

Spinnifix

@Adav

The app is only closed for me, nothing to log in or out. Because you can cause a lot of problems with that. I generally do not log out or log in. I'm always in there right away.

Adav

@Spinnifix thank you for the "Bold" explanation.

I normally would log into my computer and click on the Start Button (bottom left corner of screen) and click on CCSS, and start playing direct - because I would be already signed in - as you say.....I only showed the problems I encounter with screenshots to try and explain better...

@Yosca , maybe you can better explain....

LadyRaffie

@Adav you should be able to bold letters as @Spinnifix has pointed ( that works also on mobile so it should be working on WIN10)

As I said, please contact support through the in-game button. They need from you some special data and that's why they are requiring for you to contact them through the game. 🤗

Hope this works and soon you will be able to play again our Sodalicious game ☺️

Adav

@LadyRaffie , I've tried the Wheel option and no luck there (see second paragraph as a "picture" from their reply......

That is the reason I came back here..........

Adav

@ladyRaffie... I access community and everything else via the wheel....

would you like me to forward my emails to you with their various replies?

Spinnifix

@Adav

Please state your problem again and include your ID number. If you don't get an answer after 3 days, send the same email again. Please pick up this is important !!

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

https://soporto.king.com/contact

So I can tell you again. Maybe you can get help there !! Please try and explain it clearly and with pictures. thank you

Yosca

@LadyRaffie This is the player I mentioned in Soda corner! You have all info there.

@Spinnifix she uses the app under windows button on bottom of screen left side

This is right @Adav ?

Spinnifix

@Adav & @Yosca

I once took a picture of my app and it was also placed on my PC. I just need to open and close it. I can also slide them anywhere I want !!