BGH Rewards not received

[Deleted User]

You have to keep contacting them over and over and over again. They are slow to respond. If you have some 9 digits case number from them, CMs here might be able to check on things. You may have to PM them.

suzekit

A CM contacted me and I told them I had finally got a reply but let them know the issue is still outstanding and I’ve not heard back from them either.

suzekit

I did try and contact via the game in the first instance

[Deleted User]

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1059037#Comment_1059037

Send them a reminder message with ur case number so they can revert back to u.

suzekit

I did try and contact via the game in the first instance and they replied but have not replied to my response which I have now sent more than once.

suzekit

I did try and contact via the game in the first instance

[Deleted User]

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1059085#Comment_1059085

@LadyRaffie @Lola_Pop , @suzekit attempts to contact support repeatedly seem to be going in vain, she's been waiting for 13 days. Hope u guys can help her get back the reward she deserves. 😊

suzekit

thank you very much.

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1051539#Comment_1051539

Very sorry for my late reply. 😔

So have you received their team answer for your problem already? 🤔

suzekit

Hi

No I haven’t - I replied to them and they have not responded I have proved I have not received my reward yet now they are ghosting me.