BGH Rewards not received

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1059169#Comment_1059169

Okay! Thanks for your answering! 😊

You can ask Lola Pop that how she can answer you on private message faster. 😊

suzekit

Hey,

lala helped me originally and I have reached out to her twice since but received no reply.

Lola_Pop

Hello again, @suzekit !

I'm sorry for the delay, and I'm afraid there's nothing else I can do. We contacted the Player Support team and they said they have already given you an answer to your problem. Please understand this particular issue has been handled by Player Support and we cannot interfere.

suzekit

Thank you but it is far from resolved - I have proved to them that I haven’t received anything and Support think it is acceptable to ignore and ghost players, and this is totally unacceptable

suzekit

I have to say when I have issues with other games by other developers they fall over themselves to provide amazing customer service to their players.

i am so loyal and I have spent a fortune with King which is why this is even more upsetting x

LadyRaffie

Hello everyone!

Thank you @Marriam1 for the tag!

@suzekit I just talked with the Studio and they confirm they answered you. Please check your email account because you have an email from them with the answer 🤗

suzekit

Thank you - I replied to them proving the rewards were not credited and I have heard nothing since.

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1059431#Comment_1059431

Hi dear again..

Now a days player support is very busy so it may take some time. Please have patience and keep your game up to date. I hope as it is monday today it is higly likely that you recieve their reaction today.

suzekit

Thank you - game is all up to date

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1059448#Comment_1059448

You are welcome and we hope they can help you soon. 😊