Why does the game keep freezing up

evesmith880

Game keeps freezing!!!!!!!!

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/312132/is-there-a-problem-with-cany-crush-soda

Hi and welcome to the community.

Please do the standard troubleshooting by log out, update your game application and restart your device. Login and check if it solves your issue.

For more help if required follow below link.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/312132/is-there-a-problem-with-cany-crush-soda

Welcome to the Community @evesmith880

Do you still have problems with crashing the game? Have you cleared cache, and latest update device and game?

If you did all above, can you tell me on what device are you playing? Please reply back below. Thank you!

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/312136/why-does-the-game-keep-freezing-up

Hi and welcome to the community.

Please do the standard troubleshooting by log out, update your game application and restart your device. Login and check if it solves your issue.

For more help if required follow below link

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Yosca

Welcome to the Community @jamest172

I am sorry you have this crashing problem. Have you cleared cache, and latest update device and game? 

If you did all above, can you tell me on what device are you playing? Please reply back below. Thank you!

jamest172

IOS

ipete

Yes, I do believe that there is a problem with the game. Not sure what but hopefully there will be a fix soon.

ipete

You are not only player who is having this problem. Hopefully the studio will get it fix soon.

Diamond Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/312132/is-there-a-problem-with-cany-crush-soda

Welcome to Sweet King Community! 👑

Have you updated the latest version of this game and restart your device? 🤔

If it's still not worked, How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

If it's not worked, how about you tried these steps that I hope this helps (but this solve discussion is Android Device only)

https://community.king.com/en/blog/discussion/273489/app-has-stopped

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

Diamond Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1067638#Comment_1067638

Welcome to Sweet King Community! 👑

Don't worry! You can click here to follow these steps of Crashing/Freezing issue that I hope this helps with iOS device :

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-apple-device

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

bbrito

I have the same problema and i cant solve it