Desktop Play

Freddy_

@shelleyscnnei Hi, sorry will only answer on here.

To check updates

Click on windows key

Go to settings

Scroll down to bottom and windows updates

Check windows updates and install and restart your device. do this first and will then run you through graphics if this does not help

shelleyscnnei

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1336367#Comment_1336367

Windows is up to date. I am so very confused. I downloaded FB gameroom to see if Toffee Fair was on there and I noticed i had 102 gold bars. I didn't buy any gold bars. I am so upset i don't know what to do!! Please help me.

Freddy_

@shelleyscnnei Hi click on windows key again and go to settings. in search box put device manager

Check you devices look like this and have no Yellow check marks

if you have a yellow check mark on display adapter click on this and update driver.

If this does not work would try uninstalling the windows 10 app again , restart your device and then try installing again.

If this does not work there is nothing more i can advise you and think you would need to contact customer support from your game for help. Go to game settings - help center - Send them an email

Thank you

shelleyscnnei

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1336389#Comment_1336389

There was no yellow in my devices. here is a screen shot of my computer. i did what you said and deleted the app. restarted and reinstalled and it is the same issues. I should have enough resources to run this right? I can see everything in gameroom on FB and when playing in FB just not in the app....so many things are missing.