New Features , don't get prizes or lifesII

mbertoni

It's becoming better and better! Now I never can reach the prizes from the chests when joing a team. It keeps reseting me and I need to joy a team over and over. Also I'm not receiving lifes neither from friends neither from the team. Twice already I received lifes and It was lost due an error. And finally I really can't receive confirmation email and the game is anoying me to much about it!!! (Yes, I've checked into SPAM).

LadyRaffie

Hello @mbertoni !

Welcome to our Community!

Have you checked our troubleshooting steps for games crashing or freezing HERE? I think it might help with your issue.

Let me know how it goes! 🤗

Tasty_Cake

https://community.king.com/en/candy-crush-soda-saga/discussion/294384/no-receiving-my-prizes

You mean this?

LadyRaffie

Hello @mbertoni !

Welcome to our Community!

Have you checked our troubleshooting steps for games crashing or freezing HERE? I think it might help with your issue.

Let me know how it goes! 🤗

Werner_Cichy

https://community.king.com/en/candy-crush-soda-saga/discussion/326803/new-features-dont-get-prizes-or-lifesii

Do you have an add blocker and / or a cleaning program installed that will delete the temporary data? That would be a reason.